FAQ

How to accurately measure curtain size ?

Step 1 : Measure the width of the rod

Please measure the width of the rod, not the window width, as indicated in the image (excluding any decorative ends).

* If you plan to extend the rod beyond the window width, you should add a few extra feet.

Step 2 : Measure the height from top to bottom

Please measure the height from the top of the rod to the floor.

* If space allows, we recommend installing the rod at least 4 to 6 inches above the window.

* If you want the curtains to not touch the floor for easy cleaning, please subtract 1 inch from the total height.
What is the curtain's folding coefficient ?

Curtain folding refers to the method of widening the curtain fabric by a certain proportion based on the actual window width. The Sophora Déco curtains default to a 2-fold pleat, meaning the width of the curtain is twice the width of the rod. Curtains made this way are elegant, smart, beautiful, and generous.
About size.

The size of handmade products usually has an error of 0 to 2 inches per piece.
What does "finished product" mean ?

The finished products on our website are in standard sizes. There are products in stock. Sophora Déco offers three standard options of 57inches, 79inches, and 138inches. Ordering finished products is the fastest way to receive curtains as they are typically shipped within 7 days of your order.
Can I order curtains in the exact size I need ?

Yes, curtains ordered to your exact size are referred to as custom-made curtains. If you need customization, find the product you want on our website, select the custom size option from the size shop, and enter the measured dimensions.
How can I track my order ?

You can use our tracking tool to track your order and monitor its progress until it reaches you.
How much shipping fee do I need to pay ?

Once the order exceeds a certain amount, we offer free shipping. As for faster delivery, please refer to our delivery information page to learn more.
How long will it take for me to receive the goods ?

We begin production after confirming your payment. Your order will typically be delivered to your chosen address within 20 business days. The specific delivery time varies based on the products and associated shipping methods; you can visit our shipping information page for more details.
What payment methods do you accept ?

Sophora Déco accepts various online payment methods, including PayPal, Visa, MasterCard, Maestro, American Express, Discover Card, Diners Club, and more.
How do I install my curtains ?

Each Sophora Déco product comes with a detailed manual to assist you in installing curtains. If you have any doubts, you can also contact our customer service.
How can I know if my order has been placed ?

Once the order is processed, Sophora Déco will send you a confirmation email. If you don't receive it within a few minutes after placing the order, please check if the confirmation email ended up in your spam or junk folder. If it's still not there, feel free to contact us to check the order status.
How can I know when my order will be shipped ?

When the product leaves our warehouse, you will receive an email with a shipping notification, including a tracking number, which you can use on our tracking tool to monitor the progress of your order.
I want to add lace to the curtains, can I ?

Yes, certainly. You can get a quote by calling us at 0, Monday to Friday, from 10 AM to 6 PM.
Can it be delivered faster ?

If you have urgent requirements, feel free to call our team, and they will expedite the delivery as per the publisher's fabric availability and schedule.
Is it possible to pay on delivery ?

Sorry, we do not support this payment method at the moment.
I want to modify my order, what should I do ?

You should contact us at 0 within 6 hours of placing your order. We will discuss your needs and decide if any payment is required for the modifications based on the situation.